Return & Refund Policy

At Kado Floristry, we take great care in preparing every bouquet and floral arrangement
using the freshest flowers available.

Fresh Flowers

Due to the perishable nature of flowers, we are unable to accept returns or offer refunds for change of mind. If your order arrives damaged, incorrect, or not up to our usual quality
standards, please contact us within 24 hours of delivery with your order number and
photographs of the issue. We will assess the situation and, where appropriate, offer a
replacement or refund.

Cancellations

Orders may be cancelled or amended up to 24 hours before the scheduled delivery date.
Unfortunately, we cannot guarantee changes or cancellations once your flowers have been
prepared or dispatched.

Non-Perishable Gifts

Unused, non-personalised gift items may be returned within 14 days of receipt in their
original condition. Return postage costs are the responsibility of the customer unless the
item is faulty or supplied in error.

If you have any questions about your order, please contact us and we'll do our best to help.